To download the questionnaire click here
CAN Services Survey
Community Action Northumberland is a voluntary organisation which helps community groups and voluntary organisations to be effective in meeting local needs. Our services include the provision of advice, information, training and encouraging links and co-operation with other bodies. We also seek to influence decision-makers on behalf of the community and voluntary organisations.
We are always looking to improve our services, and to adapt to the changing needs of those we are trying to help. We are circulating this questionnaire to a wide range of groups and organisations and also to individuals who are active in their local area.
We would be extremely grateful if you could spare a little time to complete the questionnaire and return it to us. The results will help us to improve what we do.
The questionnaire is also available on our website www.ca-north.org.uk If you prefer, you can download an electronic copy and email it to us at
info@ca-north.org.uk
If you complete all sections, including the contact details below, we will enter your name into a draw. The first name selected at random will win £50.
Thank you for your time and help.
David Francis
Director
Community Action Northumberland
Tower Buildings
9 Oldgate
Morpeth
Northumberland
NE61 1PY
Tel: 01670 517178
PLEASE COMPLETE AND RETURN THE QUESTIONNAIRE BY 3 OCTOBER 2008
ABOUT YOU
1. In what capacity are you completing this questionnaire?
Individual [ ] On behalf of a voluntary or
On behalf of a public body [ ] community group [ ]
Other: (please state)
.
Your name:
Name of organisation
(if applicable)
Address
Post code:
.
Tel:
. Email:
If you have completed the contact details here we will enter your name into a draw. The first name selected at random will win £50.
2. In which area does your organisation/group work?
Alnwick [ ] Berwick [ ] Blyth Valley [ ] Tynedale [ ]
Castle Morpeth [ ] Wansbeck [ ] More than one district [ ]
Countywide [ ] Regionally [ ] Nationally [ ]
COMMUNITY ACTION NORTHUMBERLAND SERVICES
3. How many times have you received help from CAN or its staff, or worked with CAN during the past 12 months?
Never [ ] 1-5 [ ] 5-10 [ ] More than 10 [ ]
4. When you contacted CAN, how quickly were you able to speak to the right person to assist in your query?
Very promptly [ ] Within a reasonable length of time [ ]
Not promptly enough [ ]
Unable to contact anyone to assist with my query to my satisfaction [ ]
5. Below is a list of CAN direct advice and support services. Please tell us if you have used them and indicate the value of the service.
|
Service |
Have used or benefited (please tick) |
Value of service
(where used):
1 Poor
2 Not so good
3 Good
4 Very good
5 Excellent |
|
Advice on funding, e.g. grants.......................................... |
................... |
............................. |
|
Advice on starting and running projects ......................... |
.................... |
............................. |
|
Advice on influencing decisions and responsible bodies ................................................................................ |
....................
|
............................ |
|
Advice on getting organised, involving people, resolving local difficulties ................................................ |
....................
|
............................
|
|
Advice on community/parish plans and local surveys .... |
.................... |
............................ |
|
Advice on constitutions and legal structures ................... |
.................... |
............................ |
|
Advice on charity requirements ........................................ |
.................... |
............................ |
|
Advice on other compliance, licensing, CRB, etc .......... |
.................... |
............................ |
|
Advice on taxation, e.g. VAT............................................. |
.................... |
............................ |
|
Advice on management, administration, insurance ....... |
.................... |
............................ |
|
Advice on employment, managing people, etc .............. |
.................... |
............................ |
|
Advice on renewable energy and energy efficiency ...... |
.................... |
............................ |
|
Advice on other community building matters ................. |
.................... |
............................ |
|
Advice on other parish council matters .......................... |
.................... |
............................ |
|
Training and conferences ................................................ |
.................... |
............................ |
|
Arranging for other bodies to provide the help .............. |
.................... |
............................ |
6. Are there other topics or areas of work where you would like help? Yes [ ]
No [ ]
If yes, please state:
..
.
7. As well as providing advice and training to individual groups and organisations, CAN also supports networking and co-operation between different parties, and CAN makes representations to decision-makers on behalf of the voluntary and community sector (VCS). Please give us your views on these activities:
|
Activity |
I have been part of or have benefited from this
(please tick) |
Value of this activity
(where applicable):
1 Poor
2 Not so good
3 Good
4 Very good
5 Excellent |
|
CAN supporting or convening VCS networks
e.g. the Consortium, Belonging Community forums, community buildings networks |
.................
|
................
|
|
CAN working in partnership with other bodies
e.g. councils, the NSP etc. |
................
|
................
|
|
CAN advocating / campaigning for the VCS
e.g. re funding, retaining local services etc |
................
|
................
|
|
Can arranging for new services, resources or opportunities for the VCS |
................ |
................ |
8. In your opinion, how helpful has CAN been overall, in assisting you, your group or organisation?
Essential [ ] Very helpful [ ] Some help [ ] No help [ ]
If helpful, what impact has CAN had on your organisation?
If CAN was unhelpful, please tell us more:
..
Thank you for taking the time to complete this questionnaire. Your help is much appreciated.
A copy of this questionnaire can also be found on our website:
www.ca-north.org.uk under the Library/Publications section and can be returned electronically by emailing to: info@ca-north.org.uk or by post to:
Tower Buildings, 9 Oldgate, Morpeth, NE61 1PY
We look forward to receiving your comments by 3 October 2008.
